All secondary colleges and functional departments (libraries, centers):
To further smooth the channels for expressing demands, promptly feedback and resolve complaints from teachers, students and staff of the university, and ensure that "where there is a call from teachers and students, there is a response from the university", thereby continuously improving the quality of management services and comprehensively promoting the work of law-based governance of the university, after research by the university leadership, it has been decided to launch the immediate complaint handling mechanism. The relevant matters are as follows:
I. Scope of Acceptance
(1) Issues reflecting or complaining about the non-implementation or incomplete implementation of the university's various decisions and policies;
(2) Issues reflecting or complaining about the troubles brought to teachers, students and staff due to the incoordination, incompleteness or imperfection of the university's policies and measures;
(3) Issues reflecting or complaining about the inaction, slow action or arbitrary action of departments and their staff in the performance of their duties;
(4) Other matters within the scope of complaint handling.
II. Channels for Acceptance
To ensure that teachers' and students' complaints can be handled promptly, the university has set up both online and offline channels for accepting complaints. Among them, the offline channels are the student work offices of each secondary college and the office of the student affairs department. The online channels are the email addresses of each secondary college and relevant functional departments.
(1) Offline Channels
1. Student Work Office of Each Secondary College
Time: 8:00-12:00, 14:00-17:00 from Monday to Friday
Location: Student Work Office of Each Secondary College
2. Student Affairs Department Opinion Collection Service Point
Time: 8:00-12:00, 14:00-17:00 from Monday to Friday
Location: Student Affairs Department Office on the 2nd floor of the Administrative Building in Guangzhou Campus; Student Affairs Department Office in the Student Development Service Center in Zhaoqing Campus.
(2) Online Channels
No. Unit Name Contact Person Email Address
1 School of Economics and Management Wang Shiyu jgxy@gzasc.edu.cn
2 School of Law and Politics Lin Qingjia fzxy@gzasc.edu.cn
3 School of Literature and Media Li Miaozhi wxycmxy@gzasc.edu.cn
4 School of Sports Science and Technology Hao Shuxin tykjxy@gzasc.edu.cn
5 School of Foreign Languages Luo Yueyun wgyxy@gzasc.edu.cn
6 School of Artificial Intelligence and Electrical Engineering (School of Intelligent Manufacturing) Yu Xiaolu rgznxy@gzasc.edu.cn
7 School of Computer Science Zhou Yushan jsjxy@gzasc.edu.cn
8 School of Art and Design Deng Quan mscyxy@gzasc.edu.cn
9 Academic Affairs Office Lin Changqing jwc@gzasc.edu.cn
10 Student Affairs Department Hu Bin xsc@gzasc.edu.cn
11 General Office Huang Peishan office@gzasc.edu.cn
12 Trade Union Ou Shishen gh@gzasc.edu.cn
III. Notes on Complaints
(1) Complaints must be made under real names. Provide your name, phone number and other information. Complaints with missing or false information, or those made under false names, will not be accepted.
(2) Be responsible for the content of the complaint. When describing a complaint, be clear and logical, use fluent language, be factual and objective, and do not fabricate or distort facts. If there are supporting materials, they should be provided together.
IV. Work Process and Requirements
(1) Complaints received through all channels must be handled and resolved on the same day. For complex matters, the response and handling period shall not exceed 3 working days (except for special and urgent matters).
(2) After receiving a complaint, the accepting department shall transfer the complaint materials to the General Office. The General Office shall present the complaint to the university leadership for instructions on the handling department. The handling department shall draft a reply, which will be approved by the university leadership before being handed over to the General Office. The General Office shall then transfer the reply to the accepting department to respond to the complainant. (3) If the complaint involves two or more departments, the school leader will, based on respecting the facts and in accordance with the definition of responsibilities, designate one leading department to handle it.
